Good giving starts with good questions.
Matching is only one part of a confident giving decision. These answers cover the issues donors are most likely to care about before they choose an organisation or continue to payment.
Payment-processing fees, tax treatment and live campaign totals are separate questions and should not be inferred from these headline facts.
Giving
How does the donation match work?+
Remit Hope publicly states that every $1 donated is matched with another $1, so a $1 donor contribution becomes $2 in project value under the matching model.
Can I choose which community organisation I support?+
Yes. The public Remit Hope experience lets donors browse community organisations and choose a specific organisation before continuing to donate.
Can I donate while sending money home?+
Remit Hope's terms describe donations being added alongside remittance transactions where the platform is integrated with a partner money-transfer operator. Availability depends on the specific integration in use.
Which currencies does Remit Hope show?+
Remit Hope currently surfaces USD, GBP, EUR, CAD, AUD, ZAR and ZiG currency labels. Campaign objectives in this experience remain in their published USD value rather than using a hard-coded exchange rate.
Matching and fees
Who provides the matching amount?+
Remit Hope describes the matching contribution as being funded by its matching partners and publicly presents philanthropic and ecosystem organisations around the model.
Does Remit Hope charge donors a platform fee?+
Its published terms say Remit Hope does not generally charge platform fees directly to donors for standard fundraising campaigns. Third-party payment processing fees may still apply and may be deducted where disclosed.
Is my donation tax-deductible?+
That depends on the legal status of the beneficiary and your jurisdiction. Remit Hope's terms say the platform does not provide tax advice, so donors should seek appropriate advice where tax treatment matters.
Community organisations
How are community organisations selected?+
Remit Hope describes the community organisations it features as selected and vetted. Its policies also provide for campaign data, identity verification and compliance checks where required before funds are disbursed.
Can I donate directly to an individual child?+
Remit Hope says it primarily supports registered organisations, community-based organisations, charities, social enterprises and similar entities. Beneficiary information on the platform generally relates to organisations rather than individual recipients of assistance.
Transparency
When are funds disbursed to an organisation?+
Remit Hope's terms state that campaign funds are disbursed to beneficiaries according to agreed schedules after successful completion of all required compliance checks.
Will I receive updates about the work I supported?+
Remit Hope describes impact reporting, campaign updates and stories from beneficiaries as part of its transparency model. The exact update available to a donor depends on the campaign and information supplied by the beneficiary organisation.
Security and privacy
Does Remit Hope store my full card number?+
Its privacy policy says payment details are processed by third-party payment processors and that Remit Hope does not store full card numbers.
Why might Remit Hope ask for identity information?+
The privacy policy allows verification data, including government-issued identification, to be collected where required for Know Your Customer and Anti-Money Laundering obligations and other applicable compliance checks.
How can I raise a privacy, governance or safeguarding question?+
Remit Hope's published policies direct questions to information@remithope.org. You can also use the contact page in this experience for the organisation's published UK and Zimbabwe contact details.